Returns
Vintage items: Returns are accepted in exchange for store credit, which will reflect the original purchase price in euros.
Return shipping: The buyer is responsible for arranging and covering all costs associated with returning an item to us in Italy. Return shipping costs vary depending on the country of origin and the selected carrier.
Non-Returnable Items
Please note that, due to their nature, the following items cannot be returned:
- Intimate or hygiene-related pieces (including lingerie and swimwear)
- Custom-made or special orders crafted specifically for you
To request a return or submit a complaint, please contact us at salve@pyoma.com within 14 calendar days of receiving your package. Unfortunately, requests made after this period cannot be accepted.